Privacy Policy

Last updated: 02 May 2026

This Privacy Policy describes how HD Crown (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit our website, make a purchase, or otherwise interact with us (the “Services”).

We are committed to protecting your privacy and handling your personal data in a secure and transparent manner.

1. Personal Information We Collect

We may collect personal information when you:

  • Visit or browse our Site
  • Place an order
  • Contact us
  • Subscribe to marketing communications
  • Interact with our emails or advertisements

2. Categories of Information

The types of information we collect include:

  • Contact details: name, email address, phone number, billing and shipping address
  • Order information: products purchased, payment status, transaction history
  • Account information: preferences, saved details (if applicable)
  • Device & usage data: IP address, browser type, device type, pages visited
  • Marketing data: email engagement, ad interactions
  • Customer support data: messages, feedback, attachments

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Deliver products and provide tracking updates
  • Process payments and prevent fraud
  • Communicate with you regarding your order or enquiries
  • Provide customer support
  • Improve and optimize our website and services
  • Send marketing communications (only where permitted)
  • Comply with legal obligations

4. Sharing Your Information

We may share your information with trusted service providers, including:

  • Shopify (our e-commerce platform)
  • Payment processors
  • Shipping and logistics partners (e.g., DHL, Courier Guy)
  • Email and marketing platforms
  • Analytics providers

We may also share information where required by law or to protect our rights.

5. International Data Transfers

Your personal information may be transferred and processed outside your country of residence.

Where required, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Operate and maintain our website
  • Analyze performance
  • Improve user experience
  • Deliver relevant content and advertisements

Where required, you may manage or withdraw your cookie preferences via your browser or cookie settings.

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy:

  • Order & transaction data: up to 7 years (legal/accounting purposes)
  • Customer support records: up to 24 months
  • Marketing data: until you unsubscribe or withdraw consent
  • Account data: while your account remains active

When no longer required, data is securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent for marketing

To exercise your rights, please contact us at:
📧 support@hdcrown.com

9. Children’s Data

Our services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The updated version will be posted on this page and take effect immediately.

11. Contact

For any questions regarding this Privacy Policy or your personal data:

HD Crown
📧 support@hdcrown.co.za