Privacy policy
✨ HD Crown — Privacy Policy
Last updated: 18 March 2026
This Privacy Policy describes how HD Crown (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit our website, make a purchase, or otherwise interact with us (the “Services”).
We are committed to protecting your privacy and handling your personal data in a secure and transparent manner.
1. Personal Information We Collect
We may collect personal information when you:
· Visit or browse our Site
· Place an order
· Contact us
· Subscribe to marketing communications
· Interact with our emails or advertisements
2. Categories of Information
The types of information we collect include:
· Contact details: name, email address, phone number, billing and shipping address
· Order information: products purchased, payment status, transaction history
· Account information: preferences, saved details (if applicable)
· Device & usage data: IP address, browser type, device type, pages visited
· Marketing data: email engagement, ad interactions
· Customer support data: messages, feedback, attachments
3. How We Use Your Information
We use your personal information to:
· Process and fulfill your orders
· Deliver products and provide tracking updates
· Process payments and prevent fraud
· Communicate with you regarding your order or enquiries
· Provide customer support
· Improve and optimize our website and services
· Send marketing communications (only where permitted)
· Comply with legal obligations
4. Sharing Your Information
We may share your information with trusted service providers, including:
· Shopify (our e-commerce platform)
· Payment processors
· Shipping and logistics partners (e.g., DHL, Courier Guy)
· Email and marketing platforms
· Analytics providers
We may also share information where required by law or to protect our rights.
5. International Data Transfers
Your personal information may be transferred and processed outside your country of residence.
Where required, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
· Operate and maintain our website
· Analyze performance
· Improve user experience
· Deliver relevant content and advertisements
Where required, you may manage or withdraw your cookie preferences via your browser or cookie settings.
7. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy:
· Order & transaction data: up to 7 years (legal/accounting purposes)
· Customer support records: up to 24 months
· Marketing data: until you unsubscribe or withdraw consent
· Account data: while your account remains active
When no longer required, data is securely deleted or anonymized.
8. Your Rights
Depending on your location, you may have the right to:
· Access your personal data
· Correct inaccurate information
· Request deletion of your data
· Restrict or object to processing
· Request data portability
· Withdraw consent for marketing
To exercise your rights, please contact us at:
�� support@hdcrown.com
9. Children’s Data
Our services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The updated version will be posted on this page and take effect immediately.
11. Contact
For any questions regarding this Privacy Policy or your personal data:
HD Crown
�� support@hdcrown.com